Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us at mixmode94@gmail.com as soon as possible after receiving your package.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or with missing parts, please contact us within 7 days of delivery.

Please provide your order number along with clear photos or videos showing the issue. We will review your request and, where applicable, arrange a replacement or refund.

Returns

For this product, returns are handled on a case-by-case basis and must be approved by us before the item is sent back.

Please do not send any product to an address without contacting us first. If a return is approved, we will provide the appropriate return instructions.

Customers may be responsible for return shipping costs when the return is not caused by an incorrect, damaged, or defective item.

Refunds

Once your request has been reviewed and approved, any approved refund will be issued to your original payment method.

The time required for the refund to appear in your account depends on your payment provider or bank.

Non-Returnable Situations

We may not accept returns or refunds for products that have been used, damaged after delivery, returned without prior authorization, or damaged due to misuse.

We may also be unable to provide a refund for issues caused by an incorrect or incomplete shipping address provided by the customer.

Contact Us

If you have any questions about a return or refund, please contact us at:

mixmode94@gmail.com